Privacy Policy

Last updated: 15 October 2026.

Identity and Role of the Data Controller

starzenvoq acts as the data controller for the personal data processed through this website. We are a company based in the United Kingdom specialising in courses on live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. For any data protection enquiries, please contact us at [email protected] or 01494 671234.

Scope of This Notice

This privacy policy applies to all visitors and users of the website operated by starzenvoq, including those who enquire about or enrol in our specialised training courses. It covers data collected through the contact form, course registration processes, and any other interactions with the site. The notice does not apply to third-party websites linked from our pages.

Categories of Personal Data and Sources

We collect personal data directly from you when you use the contact form or register for courses. This includes your name, email address, phone number, postal address, and details about your professional background in broadcasting or production. We may also receive technical data such as IP address and browser information from your device. No data is obtained from third-party sources without your explicit consent.

Purposes of Processing and Legal Bases

We process your data for several purposes. First, to respond to enquiries and manage course bookings, the legal basis is legitimate interests in providing our services. Second, to deliver the training courses themselves, processing is necessary for performance of a contract. Third, for marketing communications about future courses, we rely on your consent. Fourth, to comply with legal obligations such as tax and accounting requirements, processing is based on legal obligation. Each purpose is explained in detail so you understand exactly how your information supports our operations in live production education.

Requirement to Provide Data

Providing certain personal data is necessary to use the contact form or enrol in courses. If you do not supply required information such as your name and email, we may be unable to respond to your query or complete your registration. Other data, such as optional professional details, can be withheld without affecting basic access to the site.

Cookies and Similar Technologies

We use cookies and similar technologies to improve website functionality and analyse usage. Details are set out in our separate Cookie Policy, which you can access via the site-wide cookie banner. You can manage your preferences through browser settings or the banner options at any time.

Processors, Recipients and Disclosures

We share data with service providers who act as processors, such as hosting companies, email delivery services, and payment processors for course fees. These providers are bound by contracts to protect your data. We may also disclose information when required by law, for example to regulatory authorities or in response to valid legal requests.

International Transfers

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally, we use appropriate safeguards such as standard contractual clauses approved by the UK Government to ensure an adequate level of protection.

Retention Periods

We retain personal data only for as long as necessary for the purposes outlined. Enquiry data is kept for up to two years. Course participant records are retained for seven years to meet accounting and legal requirements. Technical logs are deleted after twelve months. You can request earlier deletion where applicable.

Security and Data Minimisation

We implement appropriate technical and organisational measures to protect your data against unauthorised access or loss. Data collection is limited to what is strictly needed for each purpose, and we regularly review our practices to avoid unnecessary processing.

Data Subject Rights

You have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to certain processing. To exercise these rights, please contact us using the details provided above. We will respond within one month of receiving a verifiable request.

Withdrawing Consent and Objecting to Marketing

Where processing is based on consent, you can withdraw it at any time by contacting [email protected]. You have the right to object to direct marketing; we will cease such communications promptly upon request.

Right to Complain

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority. Contact details for the ICO are available on their official website.

Children and Age Restrictions

Our courses are intended for adults aged eighteen and over who work or seek to work in professional broadcasting environments. We do not knowingly collect personal data from individuals under eighteen. If we become aware that such data has been collected, it will be deleted promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics tools used are for internal improvement of course offerings and do not result in automated individual decisions.

Changes to This Policy

We may update this privacy policy to reflect changes in law or our practices. The effective date will be stated at the top of the page. Continued use of the site after updates constitutes acceptance of the revised policy.